Thank you for shopping with SKYREACH GLOBAL TRADING LIMITED. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your items, we offer a return and exchange policy under the following conditions.
1.Eligibility for Returns
To be eligible for a return, the following criteria must be met:
- The item must be unused, unworn, and in its original condition.
- The item must be returned with all original tags, packaging, and receipts.
- Returns must be requested within 30 days from the date of delivery.
2.Non-Returnable Items
Unfortunately, some items are not eligible for return or exchange, including:
- Items that have been worn, used, or altered.
- Sale or clearance items (unless defective).
- Underwear, socks, or intimate apparel for hygiene reasons.
- Gift cards or any other non-returnable items as specified during the purchase process.
3.How to Return Your Item
If your return meets the eligibility criteria, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the items you wish to return, and the reason for the return. Our customer service team will guide you through the process.
- Prepare Your Return: Ensure the item is unused and in original packaging. Securely pack the item to prevent any damage during transit.
- Ship the Item: Return the item to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
4.Refunds and Exchanges
- Refunds: Once your return is received and inspected, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to reflect in your account.
- Exchanges: If you would like to exchange an item for a different size or color, please specify this in your return request. If the item is available, we will process the exchange and ship the new item to you.
5.Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or full refund and cover the return shipping costs.
6.Important Notes
- We recommend using a trackable shipping service for your return to ensure it reaches us safely.
- We are not responsible for lost or damaged return shipments.
For any questions or concerns regarding returns, please feel free to contact our customer service team at [email protected]. We are here to help!
Thank you for choosing SKYREACH GLOBAL TRADING LIMITED.